Spa Supervisor - Permanent RED
Company Profile: Redcurrant Jobs Ltd
Date Posted: 3/06/24
Location: United Kingdom : South East England
Town/City: Tilbury, Essex
Salary: £24,000 - £26,000 per annum
Spa Supervisor – Full time, permanent
Location: Nr Tilbury, Essex
Salary: £24,000.00-£26,000.00 per annum (depending on experience)
We are seeking a qualified and experienced Spa Supervisor to lead a team of therapists in a beautiful boutique hotel spa, based in Essex. The ideal candidate will have a minimum NVQ Level 3 qualification in Beauty Therapy, along with at least 2 years of experience in the health and beauty industry. Supervisory experience is essential, particularly in leading a team of therapists. Familiarity with ELEMIS products or training would be advantageous.
Skills and Knowledge Required
- NVQ Level 3 (required)
- Strong business acumen
- Sales and marketing experience
- Excellent interpersonal and communication skills
- Exceptional guest service skills
- Demonstrated success in leadership
- Proficiency in computer operations
- Experience with Trybe system is desirable
Specific Duties
**Financial Performance:**
- Assist in driving spa revenue and profit targets
- Monitor key performance metrics such as therapist utilisation, room occupancy, retail sales percentage, and income per hour
- Control stock security and minimize loss through effective stock management systems
**Operational Standards:**
- Implement and maintain controls and procedures to ensure highest standards and efficiencies within the spa
- Supervise therapist and reception teams, ensuring adherence to spa standards
- Maintain data integrity of spa systems and respond promptly to guest comments
**Sales & Marketing:**
- Support in creating and delivering effective sales and marketing strategies
- Utilise targets and commission structures to increase sales and profit
**Training & Development:**
- Ensure effective training for therapists to meet industry standards
- Foster communication channels between spa team and other hotel departments
- Facilitate succession planning and ongoing development programs for therapists
**Health and Safety:**
- Proactively support the Health and Safety Policy of the hotel
- Ensure compliance with COSHH regulations and Fire Safety Policy
- Adhere to safe working practices and complete Risk Assessments
**Other:**
- Adapt to changing customer demands and provide suggestions for improvement
- Flexibility to work shifts as required, including weekends
- Pool plant training is desirable
Benefits
- Discounted or free food
- Employee discount
- Free on-site parking
Hours: 8-hour shifts, 5 days across 7 days a week
Experience
- Team Management: 1 year (preferred)
- Health and Beauty: 2 years (preferred)
- ELEMIS: 1 year (preferred)
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