Boutique Manager - Maternity Cover
Company Profile: La Source International
Date Posted: 4/04/24
Location: United Kingdom : London
Town/City: Chelsea
Salary: From £43,000
Boutique Manager Maternity Cover
Our client is an award-winning luxury flagship clinic in Chelsea, London that offers advanced aesthetic treatments and exceptional customer service. They are looking for an experienced highly organised, pro-active, and results-driven Boutique Manager to join the team on a 12-month maternity cover.
This individual will be accountable for key deliverables such as commercial growth, operational site efficiency/excellence, and high-quality, client-centered service. You will set the tone and culture within the Boutique and will be given full departmental P&L responsibility for its overall commercial success.
The successful candidate will provide excellent managerial leadership and appropriate advice and support to other staff in the team.
Summary of Key Responsibilities
Business and Commercial
- Ensuring maximum profitability and retail excellence by tailoring and implementing the business strategy to achieve sales, profit, and budget objectives
- Developing department financial P&Ls, working towards performance targets, and managing the forecast
budget - Undertaking effective range and demand planning of new and core products, providing accurate and timely
SKU-level annual and quarterly forecasts for stock to the Supply Chain to optimise stock availability and minimise write-off/wastage - Maximising brand collaborations, loyalty schemes, sampling and in-store events and social media opportunities – working in partnership with the head of Special Projects, Marketing & PR Teams
- Working to service/sales KPIs, upscaling sales of Boutique services
Team and Management
- Staff management: including, recruitment, staff rotas, annual leave, sickness, incentives, and payroll assistance.
- Training and Development
- Setting sales incentives to drive the team’s motivation
Site Management
- Overseeing the day-to-day running of the Boutique ensuring governance and quality assurance, the maintenance of a safe working environment and the operational management of the space
- Overseeing all elements of the site in partnership with the Clinic Manager
- Ensuring the site complies with all aspects of Health & Safety legislation by maintaining health and safety policies
- Ensuring innovation within the Boutique space
Candidate Requirements
- Minimum 5 years experience in managing a beauty retail environment with a proven financial success
- A Beauty Therapy qualification at NVQ level 3 or above (or equivalent)
- Experience in P&L accounts or budgetary management to control costs
- Excellent organisational and communication skills
- Excellent IT skills (Pabau, Microsoft, Google Drive)
- The ability to work with complete discretion and to meet the exacting standards that are expected from a VIP clientele
- Demonstrate forensic attention to detail and always strive for perfection
- Ability to manage several tasks, a heavy workload and to work well under pressure
- The ability to train and educate teams through listening, understanding, and advising
- A ‘customer first’ attitude and approach to working
Remuneration
This is a full-time role over five days including one weekend a month, Benefits include a competitive commission structure, product allocation every quarter, In house and 3rd party training
If you are interested in this role, please register your CV and apply today!
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