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Spa Manager

Company Profile: La Source International

Date Posted: 4/04/24

Location: United Kingdom : London

Town/City: OXFORD

Salary: From £35,000

Spa Manager

We are actively seeking a Spa Manager for a brand-new boutique hotel opening in Oxford. The Store is a new contemporary hotel and venue based in the heart of Oxford.

Job Summary

• As our Spa Manager, you will be responsible for overseeing the hotel’s spa and well-being operations and ensuring that guests have a memorable and rejuvenating experience. This includes managing and motivating the
  spa team, developing, and implementing spa menus and well-being services, and ensuring that all spa operations are efficient and effective.
• Your key responsibilities will include, developing and training the spa team to provide exceptional customer service, driving revenue through effective scheduling, yield management, and sales whilst managing budgets and financial reporting.
• Compliance with health and safety regulations will be important along with carefully managing inventory and ordering supplies.
• Overall, as the Spa Manager, you will play a critical role in enhancing the guest experience, maximizing revenue and growth, and ensuring that the hotel’s spa operations meet the highest standards of quality and service. 
• You will also have the opportunity to collaborate with other departments, such as sales and marketing, to develop and promote spa and well-being packages and promotions that meet the needs and preferences of the hotel and local
  target market.

Job Responsibilities – Summary

• Responsible for driving key elements of the operation such as operating criteria, programming, budgeting, VIP guest visits, colleague relations, and training
• Responsible for driving the revenue of all business centers in the Spa through effective scheduling, yield management, and sales
• Oversee the spa operation ensuring all guests visiting The Spa are attended to in a professional and efficient manner
• Develop structures and SOPs in line with company standards that exceed the expectations of our guests
• Prepare the weekly schedule to ensure manning levels are appropriate to meet expected demand as per the hotel occupancy forecast
• Responsible for training and explaining the job description for new employees
• Attend to any task relating to The Spa or Hotel as directed by management
• Check opening procedure details for the morning shift and closing procedure details for the evening shift
• Check all maintenance in the spa, make work orders if necessary, and follow up.
• Continually monitor reservations ensuring the software system is updated with complete and accurate information.
• Upsell treatments, products, and services and coach staff in developing selling skills by giving feedback and leading by example
• Assist and supervise all spa team members
• Check inventory to ensure we have sufficient stock levels on hand as per the forecast
• Prepare monthly reports ensuring all statistics are accurate 
• Uphold hygiene standards and follow health and safety regulations throughout the Spa as described in the company brand standards

The Candidate 

• Previous experience in spa management is essential with pre-opening experience, an added advantage.
• A general passion for spa and wellness and hold qualifications in Beauty/Massage at minimum Diploma Level 3. A degree
  or certification in hospitality or a related field is also an advantage
• The Spa Manager role contributes to the Hotel’s success by providing a consistently memorable and relaxing wellbeing
  experience for our guests with the willingness to exceed guest expectations
• Ability to drive the financial performance of the Spa
• Strong sales skills to drive revenue from Spa treatments, programs & retail
•  Ability to take charge and solve problems and effective planning
• Ability to set objectives for the team
• Experience working with computerized hotel/spa/salon booking and scheduling software
• Ability to be self-motivated and work with minimal supervision: the ability to work conscientiously, be organized and detail-oriented

Salary is from £35,000 per annum, experience dependant.

If you are passionate about hospitality and excited to join a dynamic pre-opening team of one of the world’s best luxury lifestyle hotels coming up in the heart of Oxford, we would love to hear from you!