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Hair Technician and Quality Control Coordinator

Company Profile: Salonspa Solutions

Date Posted: 25/01/23

Location: United Kingdom : South East England

Town/City: Hove

Salary: £28 - £30,000

Company Picture
Hair Technician & Quality Control Coordinator 
Hove – Full Time
The Role
Are you an ambitious Hair Stylist with a wealth of knowledge seeking more than the obvious from the next step in their career? Here is an enticing opportunity to work for one of the world’s most prestigious hair loss companies. 
Our Hair Technician and Quality Control Coordinator role is a brand new and unique addition to our exceptional Head Office team. Shadowing the Technical Manager, you will play an integral part in new product development, using advanced and innovative techniques and materials.
You will uphold our world-renowned reputation in the hair loss industry through following our rigorous quality control procedures, ensuring our valued clients receive outstanding products and services. 
So, if you are an exceptional Hair Stylist who already has experience in the hair loss sector or you find yourself at a crossroads in your career but with so much more to give, why not join us on this exciting journey? 
Responsibilities
  • Gaining wide-ranging knowledge on all the company’s products and services by attending our in-house educational training program
  • Undertaking one to one education with the Technical Manager on all custom-made orders and the administration process from start to finish
  • Ensuring optimum product quality on all custom-made orders including hair & base approval before orders are despatched
  • Product quality complaint handling and resolution by gathering and recording all necessary information before resolving complaints to the highest standard 
  • Performing QC checks on a certain % of all stock received at our warehouse, ensuring optimal quality standards are consistently achieved
  • Shadowing the Technical Manager on the design and implementation of new products, focusing on current market trends, partner contribution and customer demand
  • Assessment of all feedback from internal and external bodies to ensure products are suitable for all markets 
  • Ensuring the company’s products and services meet internal and external standards
  • Testing new products and services to ensure that they meet quality standards ahead of launch
  • Maintaining documentation and sample products to check future queries or procedural changes
  • Ensuring all processes meet safety, legal and other national or international standards
  • Participate in inhouse educational training on all product ranges for our employees & customers
Skills /Experience
  • Hair Stylist with NVQ qualifications level 3 as a minimum or equivalent
  • Extensive salon experience as a stylist or similar position
  • Experience within the hair loss industry desirable but not essential as full training provided
  • A focused and driven high performer with an exceptional work ethic
  • Strong research and analytical skills
  • Excellent interpersonal and communication skills
  • Working knowledge of relevant software tools and computer literacy
The Candidate
  • Outstanding time management and organisational skills, adept at working to tight deadlines
  • Exceptional attention to detail when following all processes and administrative tasks
  • A born problem solver who recognises the issue and then finds the solution
  • A people person, who communicates effectively with empathy and discretion
  • A positive mental attitude
  • Personal accountability and ownership of workload
  • Adaptable and thrives in a fast-paced environment
  • Embraces a culture where we work ‘as a family’
Our Offer
  • Starting salary £28 - £30,000 dependent on experience
  • Full-time, Monday – Friday 9 am to 5 pm
  • Immediate start
  • Full training provided
  • Discretionary, monthly targeted bonus scheme
  • Company sick pay
  • Staff discount
  • Company Health Care Cash Plan
  • Employee Assistant Program dedicated to employee well-being
  • Refer a Friend Scheme
  • Workplace pension
  • Cycle to work scheme
  • Company social events
  • 20 days holiday plus bank holidays 
 
Prestigious in-house training:
  • Ready to Wear Wigs Cutting, Styling, Tips & Tricks
  • Advance to Human Hair Wigs & Hairpieces
  • Men’s; Introduction to Hair Replacement
  • Custom Made Education - bespoke wigs/hair pieces
  • Cyberhair and V Hair – bespoke custom-made products
 
The company is a global leading provider of total hair loss solutions and at the forefront of research and development in the market, providing the latest most advanced innovations in hair replacement technology.
With 7 retail salons nationwide, 800 wholesale customers and a successful e-commerce we are one of the leading suppliers and specialists in total hair solution in the UK
Through the sheer dedication and understanding on hair, beauty and health we strive to make customers look and feel their best. Our motto - to fill the globe with smiles. 
 
 
 
 

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