Senior beauty therapist
Company Profile: La Source International
Date Posted: 4/04/24
Location: United Kingdom : London
Town/City: Central and southwest London
Salary: £18 per hour plus treatment commissions
Are you ready for your next step?
Imagine having a swimming pool, gym, and a spa in your own apartment building. Then imagine you are guided through your wellness journey by a team of world-class wellness experts. This is the service Antidote provides to residents of London’s most exclusive development, and we are looking for a superstar Lead Therapist to join the team.
Key Points of the Role
Management of Beauty Services across Antidote portfolio including:
- Performing luxury beauty treatments in a way suited to our client’s individual needs. Ensuring a personalized bespoke service is maintained for every individual resident
- Coordinates beauty treatment bookings, ensuring the quality, standards and expectations of the residents are met daily
- Execution of monthly beauty events and promotions
- Maintaining relations with residents, colleagues, visitors, clients, and partners to ensure a seamless service experience is provided
- Stock management of professional and retail beauty products
- To check, read and action e-mails and other requests regularly and on a timely basis
- Actively promoting your services to all the residents
- Help to drive quality assurance across Antidote beauty offering, including support, and mentoring of Therapists
- Expert on latest beauty and wellness trends, bringing them to Antidote’s service offering
- Overall, our Lead Therapist will be expected to:
- To provide a warm, courteous, and prompt welcome on arrival for all residents and visitors
- Actively listen and respond positively to resident’s questions, concerns, and requests and use specific process to resolve issues, delight, and build trust
- Interacts with residents to obtain feedback on quality of product, service levels and overall satisfaction
- Ensure that a great working relationship is maintained with our client and other departments within the building
What we are looking for:
- High level customer service ambassador
- Able to understand, anticipate and deliver outstanding personalised service
- Able to demonstrate a professional and organised approach to the role
- Great team player and can take ownership and responsibility
- Previously worked to policy and procedures
- Logical thinker, able to spot errors and resolve issues
- Ability to prioritise
- Attention to detail
- Professional service approach knowledge
- Confident and outgoing nature
- Professional presentation
- Knowledge of current wellbeing trends
Experience & Qualifications
- A minimum of two years’ previous experience working in a customer service environment, preferably within a 5-star hotel or similar hospitality industry
- Experienced in a high standard beauty therapy role to NVQ Level 3
- Dermalogica expert preferable
- Nail expertise preferable
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