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Clinic Co-Ordinator

Company Profile: La Source International

Date Posted: 18/10/18

Location: United Kingdom : London

Town/City: Harley Street, London

Salary: £30,000 plus bonus

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Job Description: Medical Practice Manager
Full time (40 hrs/week) /part time (32 hrs/week)
My client is currently searching for a professional, compassionate and knowledgeable individual, who has the ability to work as part of a team but can use their own initiative and provide exceptional customer service, to fill the position of Practice Manager.
The Practice Manager will be responsible for the overall operations, development and success of the ophthalmic surgical & aesthetic practice.
In this important role, the successful applicant will act as an information resource and ambassador to patients, the general public and staff.
If you have experience in a management role at a medium-sized medical practice, we encourage you to apply for this position.
Key Skills: Desirable - a registered nurse with managerial experience OR an aesthetician (NVQ level 3 minimum) with managerial experience with experience in medical office management
• Excellent organisational skills 
• Excellent administration experience 
• Experience of managing people and leadership skills 
• Good written and oral communication skills 
• Accuracy and attention to detail, even whilst working under pressure
• Accounting skills and budgeting awareness 
• Good computer skills in Microsoft Word, Excel and PowerPoint
• Strategic planning and business skills 
• Respect for confidential information 
• Understands Medical terminology 
• Works accurately and methodically 
• Data protection and Information governance awareness 
• CQC Experience
• Experience of liaising with Embassies, High Commissions and Insurance Companies
Practice Manager responsibilities:              
Key responsibilities include Managing the Ophthalmic, Surgical and Aesthetic Practice of Perfect Eyes Ltd. in the following areas: Clinical, HR, Legal, IT and Complaints management and Accounts (receivable reports monthly) 
Organisational (Clinical):                                                                             
 Ensure Harley street office is opened & closed daily as per schedule, front of house duties,  Patient co-ordination and diary monitoring                                                
Pre & Post procedure / surgery appointments                            
Maintaining an updated surgical /procedures diary & audit of outcomes   Post surgery /procedure clinic review/ peels & cosmeceutical sales Cross cover when aesthetician is on leave to provide  aesthetic procedures like peels/ cosmeceutical sales etc.
Organisational (HR & Compliance):                                                            
Daily Management of all staff  (Clinical and Administrative), according to HR policies
Advertisements for vacancies & Recruitment (interviews, contracts, references etc) 
Drafting, Reviewing and Managing the company's policies 
Monitor and approve time cards and track licensure requirements for staff                                                                                                           
Managing disputes 
Undertaking disciplinary action & Overseeing the companies grievance procedures                                                                                                            
Conduct regular staff meetings and annual performance evaluations for the administrative team                                                                       
Recording compliance breaches and developing remedial actions 
Review procedures and policies in line with changes in regulations 
Overseeing staff training and monitoring 
In-House compliance audits 
Liaison with regulatory bodies (CQC etc)
Acting as point of contact for regulatory bodies
Organisational (Information Technology and Telecommunications): 
Working alongside the company's IT consultants                                     
Data protection and overseeing systems for GDPR                                         
Maintain all sensitive information and ensure that all Sensitive data is stored securely. 

Organisational (Facilities and Health & Safety): 

Liaison with staff and external consultants as a when required 
Organising facilities e.g. air conditioning, decorating, alarm, security locks, keys, fire systems and associated maintenance agreements 
Risk assessments and training e.g. fire, H&S & Insurance 

Organisational (Marketing) 

Statistical analysis of marketing expenditure 
Analysing information regarding client referrals and providing statistics and graphical representation as required 
Overseeing and implementing marketing strategies  

Organisational (Complaints): 

Overseeing the complaints procedure and assisting Staff when dealing with complaints 
Administering the company's central complaints record and undertaking a yearly review of any complaints received 
Monitoring client feedback questionnaires and collating and analysing any information relating to their feedback

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