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SPA SUPERVISOR

Company Profile: Spa Elite

Date Posted: 25/01/23

Location: Worldwide : Other

Town/City: Cayman Islands

Salary: All package details will be discussed with the resort direclty

Company Picture

We have a fantastic opening available for a Spa Reception Supervisor to join us at our stunning Palm Heights retreat.  You will be responsible for overseeing the reception team and ensuring the overall operation is working seamlessly.

Responsibilities include the greeting of all guests, answering phone calls, overseeing the spa emails and answering in an efficient, timely and professional manner.

Assisting guests with questions regarding spa services and creating a bespoke guest journey, booking all appointments, checking the guest into the computer system and charging for services performed.

Position Requirements:

  • Must be detail-oriented and have ability to multi-task
  • Ability to be efficient and productive in a luxury, fast-paced environment
  • Must have enthusiasm and possess excellent customer service skills
  • Must have previous spa experience
  • Enjoy working with people and possess a friendly and outgoing personality
  • Excellent communication, listening and computer skills
  • Must be a team player
  • Must be flexible as shifts will include some weekends

Duties and Responsibilities:

  • Be on time for shift and maintain consistent, regular attendance record
  • Properly open and close spa each day according to Standard Operating Procedures.
  • Accurately book, change and cancel spa appointments
  • Acknowledge and greet everyone who enters and leaves the spa
  • Ensure that the check-in, check-out and payment process is handled in accordance with company policy
  • Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation
  • Utilize spa computers with skill and proficiency, document guest information and guest interaction on a daily basis
  • Familiarity with Spa Booking Softwares
  • Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently
  • Actively promote the Garden Club Journey, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
  • Maintain eye contact when addressing external and internal guests; develop professional and personalised relationships with regular guests
  • Handle guests’ questions and concerns promptly, professionally and courteously
  • Maintain complete confidentiality in all guest matters in accordance with company policy;
  • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
  • Maintain a clean; safe, fully stocked and well organised work area
  • Ensure adequate stock of supplies and equipment; inform management when stock is low
  • Must be able to work without constant direct supervision and remain at assigned post for extended periods of time
  • Maintain a positive attitude and contribute toward a quality work environment
  • Regularly attend, participate in and support training and staff meetings for the spa
  • Ability to perform the duties of the Retail Consultant as needed
  • Assist in all areas of spa operation as requested by management
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention

Experience Requirements:

  • Minimum of 1 year of experience as a Front Desk personnel or as Customer Service representative with proven sales OR Minimum of 2 year of employment within a luxury Spa

Package on Offer:  Package will be disucssed in detail on application

We look forward to receiving your application and discussing this great opportunity with you further.

APPLY FOR YOUR NEXT CAREER MOVE | Simply apply via this advert or apply directly to apply@spa-elite.com

About Palm Heights

A revel of the glory days of Caribbean understated glamour, Palm Heights is a generational reboot celebrating regional culture, cuisine, wellness, thinking and design. It is a social, serendipitous and occasionally cheeky Caribbean beach estate where your hosts encourage you to relax as well as enrich yourself physically and mentally.

A revel of the glory days of Caribbean understated glamour, Palm Heights is a generational reboot celebrating regional culture, cuisine, wellness, thinking and design. It is a social, serendipitous and occasionally cheeky Caribbean beach estate where your hosts encourage you to relax as well as enrich yourself physically and mentally.

 


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