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Receptionist/Customer Coordinator

Company Profile: SkinSpirit

Date Posted: 17/02/21

Location: United Kingdom : South East England

Town/City: Guildford

Salary: PT £9ph or FT £18,000-21,000

Receptionist / Customer Co-Ordinator
 
As the person responsible for a large amount of customer contact at the clinic, we’re looking to recruit someone with excellent organisational skills, but also an exceptional understanding and passion for customer care. We’re not looking to simply please our clients – we want to WOW them with their experience at Skin Spirit from an initial phone enquiry to the environment they experience when they attend their appointment. Good is not good enough – we’re looking for someone who can guarantee amazing customer focus and care.
 
Requirements:
  • Eager to be a part of the aesthetic world
  • Driven to learn and be part of an exceptional team
  • Values people and their wellbeing
  • Takes pride in delivering an exceptional customer experience; fulfilling all customer requests to ensure comfort, satisfaction and safety
  • Able to efficiently and effectively coordinate our clients’ entire clinic journey
  • Excellent communication skills – in person and via telephone and email
  • Computer literate - Pabau (training will be given) and Microsoft
  • Organised diary management skills
  • Able to process and package online orders from point of order to shipping
  • Manage stock levels including stock takes and reordering
  • Keep a safe and clean reception area and store front, complying with procedures, rules and regulations.
  • Excellent attention to detail
  • Professional, smart and happy to be a brand representative
  • Weekend work
 
In return we can offer the right candidate:
  • Full-time (40 hours per week) - £18,000-21,000)
  • Part-time (20-25 hours per week) - Hourly rate £9
  • Holidays pro-rata
  • Commission
  • Excellent holiday and benefits package
  • Good progression opportunities
  • Staff product discounts available

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