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Spa Receptionist - Champneys Health Resort Forest Mere

Company Profile: Champneys

Date Posted: 15/03/19

Location: United Kingdom : South East England

Town/City: Liphook, Hampshire

Salary: Competitive

 

Champneys is a destination health spa chain with resorts and day spas located in the English counties of Bedfordshire, Hertfordshire, Leicestershire and Hampshire.
The Spa Receptionist is responsible for providing an effective service to guest, ensuring their schedules are accurate, responding to guest’s questions and queries. The receptionist is also responsible for ensuring a clean and organised work space, delivering excellent communication and administration services. 
 
DUTIES AND RESPONSIBILITIES
  • Keeping the reception area clean & tidy and maintaining a consistent presence at the desk.
  • Billing treatments accurately and on time, cross charging to Club members and ensuring required discounts and offers are applied.
  • Ensuring treatments are collected on time and dealing with any issues rapidly and in a professional manner.
  • Preparing guest schedules for the next day’s arrivals, making sure the treatments booked are accurate and booked in a suitable time frame.
  • Having knowledge of the type of treatments available and be able to give advice on treatment procedures and contra-indications. Use initiative when dealing with guests who have contra-indications to find suitable alternatives.
  • General administration duties including ensuring the required information and items needed are replenished and ready for use.
  • To communicate relevant information to the Therapists, Day Manager and Senior team.
  • Ensure required Health & Safety and daily checklists are completed and recorded appropriately.
  • Demonstrate high levels of customer service and satisfaction by going the extra mile and exceeding expectation.
  • Drive desk sales and achieve targets for promotions and treatment launches.
  • Assist the Day Manager with utilising therapist space and rota management.
  • Carrying out any other reasonable tasks allocated by Management.
 
                                                                                     
 
PERSON SPECIFICATION
Experience
  • Previous reception experience, preferably in the Beauty Therapy industry.
  • Experience in working with the public and ability to deliver outstanding customer service.
 
 
Skills
  • Proven outstanding customer service skills.
  • Ability to create a positive working environment.
  • Ability to communicate confidently, professionally and helpfully with guests.
  • High attention to detail and accuracy.
  • Effective problem solving.
     
 
Knowledge and Understanding
  • Knowledge and background in Beauty Therapy. 
 
 
BENEFITS
We offer industry competitive salaries and an attractive benefits package, which includes:
 
  • Contracted 28 days / shifts annual holiday including bank holidays, which increases with service.
  • Generous staff discount in the Champney’s boutique and retail offer.
  • Employee and family member discount for mid-week residential breaks at Champneys resorts.
  • Complimentary staff spa facility day on successful completion of probationary period.
  • Subsidised meals whilst on duty.
  • Discounted Champneys Club Membership.
  • Childcare voucher scheme.
  • Participation in Wider Wallet shopping discount scheme.
  • Option to join private healthcare scheme.
  • Training and development opportunities.
Some restrictions or variations may apply depending on resort, role and length of service. Our benefits package is subject to review from time to time.

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