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Clinic Co-Ordinator

Company Profile: La Source International

Date Posted: 25/03/20

Location: United Kingdom : London

Town/City: Harley Street, London

Salary: £30,000 plus bonus

Company Picture

Job Description: Medical Practice Manager
Full time (40 hrs/week) /part time (32 hrs/week)

My client is currently searching for a professional, compassionate and knowledgeable individual, who has the ability to work as part of a team but can use their own initiative and provide exceptional customer service, to fill the position of Practice Manager.

The Practice Manager will be responsible for the overall operations, development and success of the ophthalmic surgical & aesthetic practice.

In this important role, the successful applicant will act as an information resource and ambassador to patients, the general public and staff.

If you have experience in a management role at a medium-sized medical practice, we encourage you to apply for this position.

Key Skills: Desirable - a registered nurse with managerial experience OR an aesthetician (NVQ level 3 minimum) with managerial experience with experience in medical office management.

  • Excellent organisational skills
  • Excellent administration experience
  • Experience of managing people and leadership skills
  • Good written and oral communication skills
  • Accuracy and attention to detail, even whilst working under pressure
  • Accounting skills and budgeting awareness
  • Good computer skills in Microsoft Word, Excel and PowerPoint
  • Strategic planning and business skills
  • Respect for confidential information
  • Understands Medical terminology
  • Works accurately and methodically
  • Data protection and Information governance awareness
  • CQC Experience
  • Experience of liaising with Embassies, High Commissions and Insurance Companies

Practice Manager responsibilities:

Key responsibilities include Managing the Ophthalmic, Surgical and Aesthetic Practice of Perfect Eyes Ltd. in the following areas: Clinical, HR, Legal, IT and Complaints management and Accounts (receivable reports monthly)

Organisational (Clinical):

Ensure Harley street office is opened & closed daily as per schedule, front of house duties, Patient co-ordination and diary monitoring

Pre & Post procedure / surgery appointments

Maintaining an updated surgical /procedures diary & audit of outcomes Post surgery /procedure clinic review/ peels & cosmeceutical sales Cross cover when aesthetician is on leave to provide aesthetic procedures like peels/ cosmeceutical sales etc.

Organisational (HR & Compliance):

  • Daily Management of all staff (Clinical and Administrative), according to HR policies
  • Advertisements for vacancies & Recruitment (interviews, contracts, references etc)
  • Drafting, Reviewing and Managing the company's policies
  • Monitor and approve time cards and track licensure requirements for staff
  • Managing disputes
  • Undertaking disciplinary action & Overseeing the companies grievance procedures
  • Conduct regular staff meetings and annual performance evaluations for the administrative team
  • Recording compliance breaches and developing remedial actions
  • Review procedures and policies in line with changes in regulations
  • Overseeing staff training and monitoring
  • In-House compliance audits
  • Liaison with regulatory bodies (CQC etc)
  • Acting as point of contact for regulatory bodies

Organisational (Information Technology and Telecommunications):

  • Working alongside the company's IT consultants
  • Data protection and overseeing systems for GDPR
  • Maintain all sensitive information and ensure that all Sensitive data is stored securely.

Organisational (Facilities and Health & Safety):

  • Liaison with staff and external consultants as a when required
  • Organising facilities e.g. air conditioning, decorating, alarm, security locks, keys, fire systems and associated maintenance agreements
  • Risk assessments and training e.g. fire, H&S & Insurance

Organisational (Marketing)

  • Statistical analysis of marketing expenditure
  • Analysing information regarding client referrals and providing statistics and graphical representation as required
  • Overseeing and implementing marketing strategies

Organisational (Complaints):

  • Overseeing the complaints procedure and assisting Staff when dealing with complaints
  • Administering the company's central complaints record and undertaking a yearly review of any complaints received
  • Monitoring client feedback questionnaires and collating and analysing any information relating to their feedback

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