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Spa Treatment Manager - hotel, golf & spa resort

Company Profile: Hiring Spree

Date Posted: 12/08/17

Location: United Kingdom : South East England

Town/City: Colchester, Essex

Salary: Competitive salary DOE plus benefits!

Come and work at a multi award winning family owned resort business. Their spa is one of the finest in Essex and Suffolk and this is a fanastic opportunity for a dynamic individual to further their career.

Our client is looking to recruit an ambitious experienced Spa Treatment Manager who has previous experience in a Senior Spa role. 

The package on offer is highly competitive with many other associated perks and benefits, this is a live out role and due to the location own transport is necessary.

Job Overview

The main responsibilities for this role will be ensuring the quality of all treatments delivered are to the standards excepted both by company and clients, supervision of the treatments and associated areas and working with other senior members of the team to ensure the smooth running of department in absence of Management.

Duties include

  • Following all protocols in place for all treatments and products, making sure all therapists are working in line with these and to the same standards
  • Dealing with all customer queries efficiently and effectively in order to maximise satisfaction and their experience.
  • Carrying out professional massage, body, facial and nail treatments to our guests
  • Ensuring all guest spa journey experiences are in line with company guidelines, including meet and greeting, during and after treatments
  • Ensuring guests return and have and excellent impression of the company
  • Assisting department manager in the recruitment of new therapists, including trade testing and reference checking
  • General staffing support to include motivating, training and developing therapists to make sure they are working to the best of their abilities
  • Carrying out tours of the facilities when needed

Ideal Candidate:

  • Confidence and proven track record in delivering treatments across the board to a consistently high level
  • Exceptional customer service skills
  • Able to enthuse therapists and create a great working environment with treatment delivery and brand standards focus.
  • Support the Spa Manager and act in her absence, commercial awareness, robust management skills.
  • Excellent product and industry knowledge
  • Happy to work shifts required for this sector
  • Eagerness to learn and develop
  • Hard working and committed to the industry and working in a team environment

Please apply with full CV asap.


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